Delivery Policy

GENERAL INFORMATIONS

Should we be unable to fulfil the entire order, or should any of our Products be unavailable, we will contact you by email or telephone to offer you a reasonable alternative Product, or we will inform you when the Products are due to be back in stock again. It is your decision which of the proposed alternatives to accept. Your decision does not affect your rights in the event of cancellation.

DELIVERY INFORMATION

Our Products are available only in 12-bottle packs, with a minimum of one pack and a maximum of four packs per order.

We operate a 48-hour delivery service via BPost (excluding weekends and public holidays); we deliver within Belgium only. You will receive an email from BPost containing your parcel-tracking link.

Recipients of deliveries of alcoholic products must be of the legal age for alcohol consumption. The delivery driver may request proof of age and may refuse to deliver the Products if there is inadequate proof.

If there is no one at the delivery address, or if the person present is not at least 16 years of age, the delivery company shall not be required to deliver the package. In such cases, the delivery driver will leave a delivery note.

Please do not accept damaged parcels.

PRICING AND PAYMENT

All prices and charges on the site are given in euros and are inclusive of VAT and excise duties. The delivery charge (by BPost) is extra and will be quoted to you before you confirm your order.

You shall pay for your Products using the payment methods offered on this website. We do not accept any other method of payment.

All payments are processed by our third-party payment service. They are subject to the terms and conditions of use of the latter.

By paying for an order via credit or debit card, you declare that you are the authorised cardholder.

All cardholders are checked and issuers are contacted for authorisation.  Should your card issuer decline payment, we cannot accept your order.